Refund & Cancellation Policy

Before work begins

If you cancel before DOCH begins the purchased service work, you may request a full refund of the service payment.

After work begins

Once service work begins, the portion of the price covering work already performed is earned. Attended coaching calls, completed seller-account setup/configuration work, completed listing work, account review, document preparation, and other completed services are considered performed work. If you cancel before the full package is completed, DOCH may refund the reasonable unperformed portion of the package, if any, after accounting for completed work and non-recoverable costs.

When work is considered started

Work is considered started when DOCH begins a paid consultation, seller-account setup work, shop configuration, product-listing work, document/category preparation, optimization, or another task included in the confirmed package.

Restricted-category decisions

TikTok makes the final restricted-category decision. A denial does not automatically qualify for a full refund because the paid preparation and submission work may already have been performed. If Seller Pro includes the category application, one reasonable review/resubmission attempt is included at no additional service fee when TikTok provides a resubmission path and the client can provide valid requested materials.

Restricted-category add-on fees pay for preparation/submission work and do not purchase or guarantee approval. If additional paid resubmission work is requested, that work is treated as a separate service.

Platform decisions and delays

Refunds are not automatically owed because TikTok delays verification, rejects a product, denies a category, restricts an account, changes its requirements, or because a shop does not produce expected sales, views, or revenue.

Support windows and additional help

Expiration of an included support window, use of the included support call, or a request for work outside the original package does not create a refund right. Additional support may be purchased separately.

Client-caused delays or ineligibility

If the service cannot continue because required information or documents are not provided, documents are invalid, products are ineligible, or the client stops responding, completed work remains earned. Any refund for unperformed work will be considered based on the remaining scope.

How to request a cancellation or refund

Contact doch.tiktokexpert@gmail.com with your name, payment date, package, and reason for the request. Approved refunds are returned through the original payment method when possible. Bank/card processing time is controlled by the payment provider and financial institution.

Chargebacks

Please contact DOCH first if you believe a service or charge is incorrect so the issue can be reviewed promptly. This policy does not limit any dispute rights provided by your card issuer or applicable law.